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May 03, 2021

More Unlimited Data is an Oxymoron

It started with having to upgrade my “unlimited” plan to increase the data limit. We’re on the road, and the WiFi at Wisconsin State Fair RV Park is almost but not quite good enough for serious Zooms (about 1.5 Mbps up and down with phenomenally good latency). Zooming using my Verizon Wireless (VZW) MiFi hotspot is high quality but burns many precious bits.

I only wanted to increase the “unlimited” limits for the hotspot but the VZW website wouldn’t do that without also putting our phones, which aren’t using too much data, on new, more expensive plans for a total $40/mo increase. I clicked CHAT. The transcript below is verbatim, REALLY.

Verizon

Hey . I'm the Verizon Digital Assistant. Ask me a question! If I can't help, I can connect you with a live chat agent.

Please note that we may monitor or retain this chat.

You can also start with one of these popular topics:

    • View your bill
    • Make a payment
    • Manage my account
    • View data usage
    • View My Plan

Me I need to speak to an agent.

Verizon One moment, and I'll get someone who can help you.

We received your message and we'll connect you with the next available agent.

The estimated wait time is a minute or less. Please keep in mind in order to hold your place in the agent queue you will need to keep this chat window active otherwise your session could be ended.

Verizon Agent

Hi there! Welcome to Verizon messaging team. I am more than glad to assist you today. How may I help you?

Me I want more data for my mifi device but dont need more for the phones. how can I just select unlimited plus for that device and leave the others as is? 

Verizon Agent

Oh, thank you so much for reaching us about this. I'll be more than happy to assist you with that.

[ 5 min delay]

Verizon Agent

Allow me to pull up your account first so that I can assist you further and with whom do I have the pleasure of speaking?

Me Tom Evslin

Verizon Agent

Hi Tom, Very nice to meet you

[7 min]

Verizon Agent

I have now the account pulled up and currently checking on it with regard to your concern.

Verizon Agent

Tom, I do have here the best offer that you can choose. I highly suggest our Do More Unlimited [sic] Plan not for all of the device, it's just for the device you are using. We can go ahead and discuss it.

Me what r the details? Thank you

Verizon Agent

You are most welcome.

[10 min]

Verizon Agent

Let me send you a link for your reference so that you can check it more detailed.

Me ok

Verizon Agent

One moment

[8 min]

Verizon Agent

Thank you for your patience. I have tried to process to change a new plan for your request, However, it wont allow to continue the process since it prompt me to select the plan change to all of the lines associated. The good thing of that is you can pay more less of the charges that you are paying right now.

Me what will be the difference in monthly charges and in data allowance?

Verizon Agent

Great question. Let me check on it. [Like he/she/they didn’t think I’d ask]

[10 min]

Verizon Agent

Hi thank you for your patience. I will be sending you a sample qoute of the plan that i am referring to. To what email address I can send? 

Me: [redacted]

[5 min. good thing I’m multitasking too]

Verizon Agent

Thank you so much. one moment, I will be sending now.

Verizon Agent

Please let me know if you receive

Me: i did receive it. You told me it would be less. In fact it is $40 more. Nothing in what you sent me says what I am getting for that $40

Verizon Agent

Let me check another plan. One moment please.

[15 min]

Me this is a long moment. r u still there?

Icon

 

Not Delivered

No further communication from VZW. Not a happy camper, I did upgrade. When we get home, we’ll get a new carrier.

But their time is almost up.

1) I expect that I’ll at least be able to pay for zoomable wifi by the night in most places a year from now.

Tvdish2) Elon Musk promised that I’ll be able to take my Starlink dish with me by the end of the year like this camper is doing with his satellite TV.

Elon also implied there’ll even be a version (I’m sure it’ll be a new dish) that will work in trucks and RVs while in motion. I’m not going to need much cellular data.

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